Refund Policy

Last Updated: April 24, 2025

At Oficly Content Marketing Platform ("Oficly," "we," "us," or "our"), we strive to provide exceptional content marketing services through our premium publishing network. This Refund Policy outlines the circumstances under which refunds may be issued for our content placement services.

1. General Refund Policy

• All content marketing service purchases are generally non-refundable once the order is placed and payment is processed.
• Refunds may be granted in exceptional cases at our sole discretion when we fail to deliver the service as described.
• Refund requests must be submitted within 7 days of the service delivery date or expected delivery date.

2. Eligible Refund Scenarios

We may consider refunds in the following situations:

• Non-Delivery: If the content is not published within the promised timeframe (typically 3-5 business days unless otherwise specified).
• Incorrect Placement: If the content is published on a different digital publication than the one selected and confirmed.
• Technical Issues: If a system error on our platform results in a duplicate or incorrect charge.
• Substantial Deviation: If the published content substantially deviates from the agreed-upon specifications (e.g., missing byline, incorrect authorship attribution).

3. Non-Eligible Refund Scenarios

Refunds will not be issued in the following cases:

• If you change your mind after placing an order
• If the publication's metrics (readership, authority scores) change after your purchase
• If the published content doesn't generate the expected engagement or traffic
• If the content is published as described but you are dissatisfied with subjective quality aspects
• If the content is rejected by our editorial team for violating our content guidelines
• For delays caused by factors beyond our control (publication schedule changes, technical issues at publisher side)

4. Refund Process

1. Submit a detailed refund request via email to [email protected] within the 7-day window
2. Include your order number, publication details, and clear explanation of the issue
3. Provide any supporting evidence (screenshots, links, etc.)
4. Our team will review your request within 3-5 business days
5. If approved, refunds will be processed to your original payment method within 10 business days

5. Partial Refunds

In some cases, we may issue partial refunds if:

• Only part of the service was not delivered as promised
• There were minor deviations from the promised service that don't warrant a full refund
• We determine that a partial refund is the fairest resolution for the situation

6. Platform Credits

Instead of monetary refunds, we may offer Oficly platform credits at our discretion. These credits:

• Can be applied toward future content marketing services on our platform
• Never expire and remain in your account until used
• May be issued when a full refund isn't warranted but we want to acknowledge an inconvenience

7. Chargeback Policy

If you file a chargeback without first contacting us to attempt to resolve the issue:

• Your Oficly account will be immediately suspended pending investigation
• You will be responsible for any fees we incur as a result of the chargeback
• Future orders may require prepayment or be declined
• We reserve the right to dispute unjustified chargebacks with evidence of service delivery

8. Content Removal Requests

Please note:

• We cannot guarantee removal of published content from third-party publications
• Content removal requests must be directed to the publication where it appears
• Refunds will not be issued solely because content cannot be removed

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

By using our content marketing services, you acknowledge that you have read, understood, and agreed to this Refund Policy in its entirety.